Privacy Policy
General Introduction
This policy outlines the practices of SGT Auto Transport ("we," "us," or "our") regarding the collection, use, and protection of personal information we gather from you and how we thereafter use it and govern it. By using this website and the content contained therein (“Site”) and our services, you consent to the terms described in the most recent version of this Privacy Policy.
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("personal information"). In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:
A real name, postal address, online identifier, Internet Protocol address, pick up address, delivery address, vehicle make and model, card and other payment details.
Information concerning enquiries, quotes and bookings made with or through us for auto transportation services, including the pick-up and delivery information related to your inquiry, quote or booking. Records of enquiries and searches for auto transport services made by or on your behalf, details of your personal interests, needs and other data relevant to your enquiry; details of results, quotes, proposals, estimates and other information given in response to enquiries
Internet related activities:
Browsing history, search history, information on a consumer’s interaction with a website or advertisement.
Information collected or generated out of any competitions or promotions we run.
We may collect information about your visits to, browsing of, and use of our website, unless your web browser blocks this. The range of information we collect will depend on how you interact with our website.
This information may include: your IP address, your computer device details, the make and version of web browser you are using, your operating system, your time-zone, any web-page you came from, identified as the referrer web page address by your web browser; cookies, pages you visit; usage you make of our website, including enquiries and searches undertaken, services you viewed; length of visit to our website and pages; page interaction information. This will normally be collected and used anonymously, and aggregated for analysis.
Use of your personal data:
We may use your personal information to carry out direct marketing and send you marketing messages, materials, advertisements, and promotions relating to the car shipping services that we provide. We may use the aggregate data to assess performance of our website, campaigns and marketing channels. You will be free to withdraw your consent to this at any time, by contacting us as detailed in this Privacy Policy or as detailed in any direct marketing that you receive or by clicking the ‘unsubscribe’ button or text link at the bottom of any of our emails.
Storing your personal data:
We prioritize the security and confidentiality of our customers' information. Phone numbers and email addresses provided during transactions or interactions with SGT Auto Transport are securely stored on data centers located within the United States. This ensures compliance with U.S. data protection laws and regulations.
Our storage systems adhere to industry-standard security protocols to protect your contact information from unauthorized access, disclosure, alteration, and destruction. We want to assure you that we do not sell or share your contact details with third parties for marketing purposes.
In the course of providing seamless communication services, we may use third-party platforms like Customer.io , Twilio, etc.. Your email and phone data may be stored on such platforms for the purpose of sending order updates, customer support, and relevant notifications. These third-party services are carefully chosen for their commitment to data security and privacy.
Messaging.
Consent to Receive Text Messages
By using our website or requesting a quote, the user agrees to receiving automated promotional messages via email, calls, SMS, and pre-recorded voicemails, including ringless voicemails, using automated systems regarding our services and promotions, including but not limited to appointment reminders, service updates, and special offers. You can receive up to 3 text messages a day and for any help reply HELP. Customers can opt-out at any time by replying STOP for SMS and clicking the unsubscribe link in our emails.
Opt-Out Policy
You can opt-out of receiving text messages from us at any time. To opt-out, reply STOP to any message you receive from us. After you opt-out, you will no longer receive text messages from us, except for a single confirmation message of your opt-out.
Privacy of Information
We are committed to protecting your privacy. We will only collect and use your personal information, such as your mobile phone number, in accordance with our Privacy Policy. We will not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.
Data Security
We implement reasonable measures to protect the security of your personal information and to prevent unauthorized access, use, or disclosure. However, we cannot guarantee the security of information transmitted over the internet or through mobile networks.
Changes to Policy
We reserve the right to modify this policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of our text messaging service after such changes will constitute your acceptance of the new terms.
Contact Us
If you have any questions or concerns about this policy or our text messaging services, please contact us at [email protected]
SGT Auto Transport Pre-Recorded Voicemails Policy
At SGT Auto Transport, we value transparent communication and respect for our customers. This Pre-Recorded Voicemails (RVMs) Policy is designed to ensure that our interactions with you are not only efficient but also compliant with the laws governing telecommunications.
Our Commitment:
Legal Compliance: We follow the rules set by the Telephone Consumer Protection Act (TCPA), the Federal Trade Commission (FTC), and state regulations. Your privacy and compliance with the law are our top priorities.
Consent: Before sending any RVMs, we make sure to obtain your explicit consent. We believe in transparency, and we want you to be informed about the purpose of our messages.
Opt-Out Mechanism: We respect your preferences. Every RVM we send includes a clear and easy opt-out option. If you choose to unsubscribe, we'll promptly honor your request.
Timing and Frequency: We understand that timing matters. We limit the frequency of RVMs to respect your space and adhere to reasonable contact hours as defined by regulations.
Content Accuracy: Our RVMs are crafted to be clear, accurate, and free from any misleading information. We want to provide you with valuable and truthful messages.
Recordkeeping: To ensure accountability, we keep comprehensive records of our RVM campaigns, including consent records, opt-out requests, and the content of our messages.
Employee Training: Our team is trained to understand the legal requirements, ethical considerations, and best practices related to RVMs. We strive to keep our employees updated on changes to regulations.
Enforcement: We take compliance seriously. Our measures for monitoring and enforcing this policy include disciplinary actions for any violations.
Review and Revision: We regularly review and update our policy to stay current with changes in regulations and industry best practices. Your trust is essential, and we want to maintain it.
SGT Auto Transport Email Automations Policy
Legal Compliance
SGT Auto Transport adheres to all applicable laws and regulations, including the CAN-SPAM Act. Our email communications are designed to be compliant, ensuring your privacy is protected.
Consent
We believe in the importance of your consent. Before sending you automated emails, we obtain your explicit permission. This ensures that you are informed about the purpose of our messages and have the option to opt out.
Opt-Out Mechanism
Every automated email from SGT Auto Transport includes a clear and accessible opt-out mechanism. We respect your preferences, and if you choose to unsubscribe, we will promptly honor your request.
Content Relevance
Our automated emails are crafted to provide you with relevant and valuable information about our services. We aim to keep you informed without overwhelming your inbox with unnecessary content.
Frequency Control
We understand the importance of managing email frequency. SGT Auto Transport carefully controls the number of automated emails sent to you to ensure they are timely and not intrusive.
Data Security
Your privacy is of utmost importance to us. SGT Auto Transport employs robust security measures to protect your personal information from unauthorized access.
Recordkeeping
We maintain thorough records of our email automation campaigns, ensuring accountability and transparency. This includes records of consent, opt-out requests, and the content of our automated emails.
Employee Training
Our team is trained to understand the legal requirements, ethical considerations, and best practices related to email automations. We keep our employees updated on changes to regulations to ensure compliance.
Enforcement
We take compliance seriously. SGT Auto Transport has measures in place to monitor and enforce this policy, including disciplinary actions for any violations.
Review and Revision
Our policy undergoes regular reviews and updates to stay current with changes in regulations and industry best practices. Your satisfaction and trust are our top priorities.
CCPA
1. Categories of Personal Information Collected:
We may collect the following categories of personal information:
Identifiers (e.g., names, contact information)
Vehicle information
Other information provided by users
2. Sources of Personal Information:
We collect personal information:
Directly from consumers
Third-party sources
Automatically through website analytics
3. Purposes of Collecting Personal Information:
We collect personal information for the following purposes:
Providing services (car transportation)
Improving user experience
Marketing purposes
4. Disclosure of Personal Information:
We may disclose personal information to the following categories of third parties:
Trucker to transport your vehicle
Marketing platform such as email, text and pre-recorded messages
5. Sale of Personal Information:
We do not sell personal information. You can opt-out of the sale of your information by using our email [email protected]
6. Consumer Rights:
Under the CCPA, consumers have the right to:
Know what personal information is being collected
Delete their personal information
Opt-out of the sale of personal information
7. Methods for Exercising Rights:
To exercise your rights, please contact us at [email protected] . We will respond to your request within 45 days.
8. Non-Discrimination:
We will not discriminate against consumers who exercise their CCPA rights.
9. Security Measures:
We implement reasonable security measures to protect personal information from unauthorized access or disclosure.
10. Changes to the Privacy Policy:
We reserve the right to update this privacy policy. The effective date will be revised accordingly.
11. Contact Information:
For inquiries and requests related to this privacy policy, please contact us at [email protected]