10 Lessons Learned from a Decade in the Auto Transport Industry
Customer Communication is Key
We keep our customers completely up to date every step of the way. That transparency builds trust and helps our customers feel invested and valued in what we do, and it keeps them up to speed when their car is on its way from point A to point B.
Adaptability and Flexibility are Crucial
There’s no one-size-fits-all solution to what we do. No two vehicles are the same, and no two customers will have the same budget, timeframe or security concerns. That’s why we’ve developed a few different options to choose from when it’s time to book a customer’s auto logistics job. Open car transport, enclosed car transport, express delivery service and white-glover handling are a few examples of how we can customize our auto shipping services for various customers. One thing is for sure, in this business climate, a company that’s not agile enough to offer that kind of adaptability is going to be handicapped as they shoot for success.
Investing in Technology Enhances Efficiency
Just like in every other field, technology has made significant inroads in the logistics industry. Everything from routing to operations to support and billing can benefit from next-generation tech, and the payoff is always going to be improved efficiency for customers:
- AI insights can help coordinate routing, load sheets, demand forecasting and dispatching as well as predicting and helping to manage disruptions
- Blockchain tech helps to reduce errors and promote transparency in booking and billing
- Cloud computing means better security against data breaches
- GPS can be used to track drivers on the road, with alerts in case of unexpected delays or detours
- Chatbots answer questions for customers, with the option to escalate to a live customer service rep
Quality over Quantity
It’d be possible for us to rework SGT Auto Transport so that we concentrated on shipping volume, but at the same time it would take much of the personal connection out of our relationship with customers. That would defeat our purpose, in the end - we want to be able to customize our services for each customer’s needs.
Building Strong Relationships is Vital
In this business or any other, everything turns on relationships. We take our service to customers seriously and we want them to feel valued, like they’re partners in everything we do. That’s the kind of thing that keeps customers coming back to us for repeat business.
Continuous Training and Development
Every business has to keep its people up to speed on the latest advances in their industry, and SGT Auto Transport is no exception. That includes everyone from our marketing and support staff to dispatchers and coordinators to the drivers who make the wheels roll and keep everything moving.
Proactive Problem Solving
When you’re maintaining a vehicle, doing home improvement or managing your own health, it’s always better to address a problem when it’s still at Stage 1 rather than waiting until it’s progressed to Stage 4. We identify problems and tackle them before they have a chance to get away from us.
Understanding Regulatory Compliance
A big part of the logistics business is navigating the regulatory landscape, much of which is fluid and changes from year to year. That means DOT certifications for interstate commerce, licensing, permits, environmental laws and the maze of state laws and regulations that apply.
Customer Feedback Drives Improvement
Take a look at the customer reviews on Trustpilot, BBB, Google, Angie’s and elsewhere as well as the testimonials on our own website - they tell the story. We’re proud of those reviews, and they give us incentive to keep improving and moving ahead.
Commitment to Excellence
Put it all together and it comes out to a real dedication to service and a tireless drive to do the right thing by our customers. We wouldn’t be where we are now without customers to take care of, and we appreciate them more and more every day.
