10 Years of Trust: How We Became Your Go-To Auto Transport Company
Here at SGT Auto Transport, we recently marked a milestone: ten years in the auto transport business! Over that decade, we’ve built an exceptional company that’s transported over 100,000 vehicles for over 70,000 customers, and put together a nationwide network of over 26,000 transport drivers, for real flexibility and responsiveness in answering customers’ needs. How did we get there? How did we achieve that kind of success?
Let’s take a closer look:
The Early Days: Building a Foundation of Trust
A decade ago, SGT Auto Transport’s founder Stefano Tanfulla was feeling unfulfilled in a job that wasn’t going anywhere. As an auto enthusiast himself, Stefano detected that there was a niche to be filled, for customers who needed their vehicles transported safely and reliably from point A to point B.
Commitment to Exceptional Service
From day one, the overriding vision for SGT Auto Transport was a focus that put customer experience and service at the forefront of every transaction. “It’s this simple: we wouldn’t put your vehicle on a trailer that we wouldn’t be comfortable transporting our own cars on. I’ve actually shipped my own vehicle via SGT Auto Transport more than once,” said Stefano. “People keep coming back to us for our reliability, our expertise and our dedication to customer service; we prioritize building long-term relationships that are centered around trust and satisfaction.”
Investing in Technology
From its inception, SGT Auto Transport has been a tech-forward company. They recognized that in today’s climate, the companies that thrive are the ones that leverage technology to optimize operations. That vision has been carried out with an updated website, their Quote Calculator feature to make booking transport jobs simpler, improved tracking for shipments and many, many other refinements that make the shipping process and experience more seamless and efficient.
Nationwide Network of Trusted Partners
SGT’s dedication to customer service is reflected in their driver network. They will only partner with the best transport drivers; all their drivers are carefully handpicked, with extensive background checks. That includes all the necessary credentials from the Federal Motor Carrier Safety Administration, Department of Transportation permits for interstate service, licensing, registrations and carrier insurance coverage.
Customer Testimonials: The Heart of Our Success
Adapting to Industry Changes
In the business climate of the 21st century, “that’s the way we’ve always done it” is a recipe for obscurity and failure. SGT Auto Transport watches what’s happening in the auto logistics business and stays a jump ahead of the changes, for a business that’s constantly evolving and growing. That includes paperless transactions, enhanced GPS tracking for shipments that are already on the road, 100% online booking processes, advanced vehicle surveillance and monitoring, AI-driven logistics processes and much more. It’s what helps a company like SGT Auto Transport stay competitive in a crowded market.
Environmental Responsibility
Sustainability and environmental stewardship are a big part of any responsible company’s plans. Things like:
- Paperless transactions that reduce paper waste
- Encouraging hybrid and EV transport vehicles
- Advances in fuel-efficient technology for transport vehicles
- Routing that’s optimized to cut unnecessary miles and fuel consumption
- Recycling, reduced packaging and waste
- Regulatory compliance with US states that set stiffer emissions standards for commercial vehicles
It’s not just a sense of responsibility; SGT recognizes that more and more consumers prefer to do business with a company that has sustainability as one of their priorities.
Looking Ahead: The Future of SGT Auto Transport
The view down the road shows some of the challenges that are to come, along with some solutions:
- AI-optimized route planning, demand forecasting and optimization of processes
- Autonomous or semi-autonomous transport vehicles
- Robust data security to safeguard customer info and protect against cyber threats and breaches
- Making sure that systems are compatible with each other, including integrating new tech alongside existing infrastructure
Thank You for Trusting Us
It’s been an exciting ride so far at SGT Auto Transport, and none of it could have happened without you, our customers. SGT realizes that it takes years to build trust and just a brief moment to destroy it, and we want to thank all of you for putting your confidence in us for your auto logistics needs. We want you along for the ride for the next ten years and beyond, as we embrace change, grow and explore what’s possible. Whatever the future holds, the one thing you can count on is the same kind of attentive, friendly customer service and responsiveness you’ve become used to with SGT Auto Transport.
