I am really satisfied with this company.
Trusted Auto Transport Company for Nationwide Vehicle Shipping
At SGT Auto Transport, we do a lot of business with customers who need their vehicles taken from point A to point B. That means thousands of vehicles that are being transported every year and hundreds every month, making us one of the fastest-growing and most respected auto transport companies in America.
Customer Satisfaction in Car Shipping Services
We’re committed to customer satisfaction and exceptional service, and that’s a core value that informs everything that we do. It would be great if every last delivery exceeded customer expectations and went 100% according to plan, but unfortunately with that kind of shipping volume (and the number of variables that are inherent in this kind of industry), there are times when things could have gone better.
Auto Transport Reviews and Online Feedback
We understand that and we shoulder the entire blame. It’s important to know, though, that reviews and Reddit posts don’t tell the whole story. Let’s take a closer look at Reddit responses and the climate of reviews online.
Why Some Negative Reviews Appear Online?
Why Car Shipping Reviews Skew Negative
It’s just human nature that people want to speak out when they’re dissatisfied. Especially when it involves going to the trouble of going online and taking the time to write out a review, people are more likely to go that route after a bad experience than they would be if everything went according to plan and everyone was happy with the outcome.
Fake Auto Transport Reviews on Reddit
There are other reasons why people might leave a snarky review, though. It could be competitors who are trying to run a company’s reputation down and game the system by leaving fabricated negative reviews. It could be people who are just having a bad day, or it could even be bots. In too many cases, social media and Reddit have become overwhelmingly negative places wh
Car Transport Issues for Moves & Relocations
Often those negative reviews or comments that you encounter are stemming from isolated experiences like snowbird-season migration, college student auto transport or military auto transport. In the case of relocations, anyone who’s ever moved (even if it’s to an apartment across town) knows that moving is an enormous hassle with a seemingly endless number of loose ends
Negative Reddit Reviews in Auto Transport
It’s also worth pointing out here that just about every auto transport company, from the smallest to the biggest ones, is going to have some negative reviews surface on Reddit and other online outlets. It doesn’t mean everything about them is terrible, but as we mentioned, customers are often more likely to air out a bad experience than to praise a good one.
SGT Auto Transport and Customer Satisfaction
Whatever the case, the negative reviews that surface are far outweighed by the number of satisfied customers who’d be happy to come back to SGT and do business with us again - but just don’t write reviews about their experiences. One thing you can count on, though: every review about a less-than-satisfactory experience is taken seriously by our support staff and we’ll
Our Commitment: No Bait-and-Switch, Only Transparent Pricing
Car Shipping Reddit Reviews
Car Transport Explained
Car Transport with No Hidden Fees
Real Customer Testimonials
Let’s take a look at what customers have to say about their experiences with SGT Auto Transport, in their own words:
I requested to have my car shipped back and forth from Georgia to Minnesota. Easy booking and 24/7 customer service available via phone or chat. Good value and quick turnaround. I will continue to use them. (Yelp)
I had an excellent experience with SGT Auto Transport shipping 2 cars in an enclosed trailer from California to Florida. Our cars were picked up within 72 hours of our scheduled date and arrived 9 days later. We were able to reach the driver via text once the cars were picked up so we could contact him ahead of delivery. Overall, I found the service and value to be excellent and our cars arrived in good shape. (Yelp)
"We were very happy with SGT transport. We shipped our daughter's car from California to Illinois. They picked up the car within a guaranteed two day window at an extra charge and delivered 3 days later in Chicago. The person I talked to and the driver were both very professional and they kept me updated throughout the transport period." (Yelp)
"I discovered SGT Transport through some online research when I was preparing to have my car shipped for a vacation. The entire process of setting up the transport was straightforward and easy. The representative handled all my queries efficiently. I appreciated the option to message them before making arrangements over the phone, which helped streamline the setup process."
"The billing was like they indicated in the initial quote, and I didn't end up paying more than expected even after accounting for some personal belongings inside the car—and I found this fair considering the purpose and distance involved. Given all concerns were handled well and the service was trustworthy, I'd gladly use SGT's services again and recommend it to others needing vehicle transportation." (Consumer Affairs)
"Where to start... Not in a million years would I have imagined having a vehicle transported from out of state (Texas to Arizona) going so smooth & seamless, be so affordable, or that everyone I interacted with at SGT would be so accommodating, prompt, straightforward & personable. After 21 years & 190,000 miles, the car I bought new with 5 miles on it & had been with me through every high, low & in-between moment of my adulthood, took me on our final ride together last month. Three weeks later, I found a beauty & knew she was the one. However, she was 2 states away.
…I will recommend them 100 times over! Thank you SGT for going above & beyond!!!"(Consumer Affairs)
Why Customers Trust SGT Auto Transport
Why Customers Return to SGT Auto Transport
Why do customers keep coming back to SGT Auto Transport for repeat business? They’ve found out that we’re dependable and professional, with a handpicked team of drivers and a responsive customer service staff. They know that we do everything we can to make every customer experience an exceptional one, from the moment we load and secure a customer’s car for transport until the moment it’s delivered at the destination.
How SGT Auto Transport Delivers Exceptional Experiences Every Time?
That’s why people trust us with high-dollar exotics, rare classic cars and muscle cars and sumptuous luxury cars. We’ve worked hard to build a reputation for service and performance, and it’s reflected in the kind of customer testimonials and reviews that show up online.
Conclusion
See More Reviews by Our Customers:
Some of our valued customers' feedback
Some of our valued customers' feedback
Frequently Asked Questions About SGT Auto Transport
Is SGT Auto Transport legit?
Yes – with USMCA number, BBB accreditation, verified carrier insurance and a stringent compliance to work with our handpicked drivers, we are definitely a legit company.
Is SGT Auto Transport give bait-and-switch price?
No, our pricing is guaranteed and transparent with no tacked-on fees or surprises, ever.
Why do some bad reviews exist on Reddit?
Some bogus reviews pop up from competitors, others from bots, others from disgruntled customers who have complaints to air out, but they’re far outweighed by the positive experiences.
How does SGT handle customer complaints?
We follow up with customers who have had issues and we do everything we can to remedy them and make sure everyone is satisfied with the outcome. In some cases, refunds or credits are issued and in extreme circumstances, we’ll stop doing business with a carrier who hasn’t met our expectations for service and performance. That’s why we have a compliance department to work with carriers and make sure they meet our standards.
How can I be sure my car will arrive safely?
You and the driver will each perform an inspection of your vehicle before and after transport, for an accurate document of its condition in the Bill of Lading (photos are recommended). You also have the peace of mind of knowing that your vehicle is covered by a carrier insurance policy. If you really have concerns about the car’s condition, enclosed transport is available to keep it away from prying eyes and safe from the elements.