Frequently Asked Questions

Yes, you can track your order on our website HERE!

Your vehicle is covered under the motor carrier’s insurance policy from the time of pick up to the time of delivery. Our company always pre-screens the motor carrier to ensure to check that it meets the insurance requirements of the U.S. Department of Transport (DOT) regulations. 

How much your vehicle will be insured for depends on the motor carrier’s coverage, the type of trailer, and the value of the vehicle. Usually, open car carriers have cargo insurance coverage between $100,000 and $150,000. Enclosed car carriers offer cargo insurance between $250,000 and $3,000,000. We will provide you with the carrier's certificate of insurance upon request.

Hawaii vehicle shipments are subject to the ocean freight liners' insurance limitation so please contact one of our experienced car shipping advisors via phone at (917) 563-6616 or via Live Chat, in order to learn more.

In our experience, people book their car shipping between 1 and 2 weeks in advance. This allows us to find and secure your booking in a timely manner. However, if you are in a hurry and you have only a day or two before your desired pick-up date, we can offer you our guaranteed pick-up service. 

We recommend speaking to one of our experienced car shipping advisors to get your free, instant quote for the exact date you want your car to be picked up. Once you complete your booking, one of our experienced car shipping advisors will contact you to arrange the details.

Yes, you can have up to 100 lbs in the trunk/cargo area of the vehicle .Items must be contained to a single box or suitcase. However, if you'd like to load more personal items, you will need to provide the estimated weight of the items and we will provide you with an all-inclusive price. Both front seats and the front seat floorboards must remain empty and free of any personal items to avoid damage during transportation. 

The backseat must also remain empty unless you've received an all-inclusive rate for items to be placed there. Please, keep in mind per the Department of Transportation (DOT), we're not allowed to ship anything outside of the vehicle on an open transport trailer. You can ship items (additional engine, transmission, etc.) outside of the vehicle but they must be crated and can only be shipped with an enclosed auto transport trailer.

Land shipments - when you ship your vehicle on land all of the above information is valid in regards to shipping personal items.

Hawaii car transport shipments - when you ship your vehicle from/to Hawaii you are not allowed to ship any personal items inside the vehicle.

If any are found the port will refuse the shipment. If you have any specific requests for shipping personal items please don't hesitate to contact one of our experienced car shipping advisors via phone at (917) 563-6616 or Live Chat.

No, it's not necessary. You can appoint a representative who is at least 18 years old. They just need the keys and must complete the Bill of Lading with the carrier. It can be a family member, friend or anyone that you trust. We highly recommend that you provide your representative with all the necessary information about the shipment as well as the SGT Auto Transport phone number (864) 743-0823. Don't forget the keys! Don't worry if you can't find anyone that will be available for the pickup. You can secure the keys inside the vehicle and let us know so that the carrier can take pictures of the vehicle, sign the BOL and load the car onto the trailer.
 

Yes! With over a decade in the auto logistics business, SGT has served over 70,000 customers and transported over 100,000 vehicles. We’re fully accredited and licensed with all the necessary DOT certifications for interstate transport. SGT Auto Transport is one of the top rated car shipping companies in the United States, with hundreds of positive reviews from satisfied customers. 

By putting some specific information about your vehicle and your needs into the Quote Calculator, you can get an accurate quote for the shipping service you’re interested in. Once your order is booked into the system and is assigned to a driver, we dispatch a driver to arrive curbside at your specified time and date to load and secure your vehicle for transport. We’ll give you our best estimate for time and date for delivery, and the transport truck will arrive curbside at your destination to unload the vehicle and you can take possession of it again. 

Yes, it’s permissible to ship up to 100 lbs of personal items in your vehicle. The only requirement is that the items need to be secured in the trunk or cargo area, and the items can’t block any of the windows, rear window or windshield in the vehicle. 

There are several steps to take in preparing your car for transport. Some of the more important ones are to check your car for fluid leaks (motor oil, coolant, transmission, brake or power steering fluid) and to be sure all four tires are inflated and the battery is charged. Please remove any toll tags or parking tags and disable the car alarm, and please give the vehicle a good wash so you can more easily detect any damage during the pre-trip and post-trip inspections. 

In the case of SGT Auto Transport, we work with a network of thousands of carefully handpicked professional transport drivers dispersed around the country. When we receive an order, we assign it to a transport driver and then start looking for other loads along that driver’s route to build a full trailer of customer vehicles to be delivered. While some transport companies operate their own fleets of company trucks, we have better flexibility and adaptability by working with a team of contract drivers for better coverage and routing.

Just like you would do for any other service provider, you should do some comparison shopping to look at a few different companies and compare their rates and what they have to offer. Do some due diligence by looking at customer reviews online, and check the company’s credentials and permits with the Federal Motor Carrier Safety Administration and USDOT. Remember that if things sound too good to be true, there’s a chance the company might not be legit - trust your gut. 

When you’re in the market for a car shipping company, do your due diligence in the form of looking at customer reviews and some comparison shopping between companies. Look into the company’s certifications, their permits and accreditation with the USMCSA and USDOT, find out details about their services and equipment and remember that when something sounds too good to be true, it probably isn’t legit. 

When you’re looking for a car transport company, look to see what services they offer, what their equipment and systems are like, and what territory they cover. Find out if they have different options available for different levels of security and protection en route, do some digging into the company’s customer reviews, and be sure that they offer carrier insurance to cover your vehicle while it’s in transit (and find out what the coverage limits are on their policies). Make sure the company is in good standing with the Better Business Bureau and that their permits and accreditation with the United States Motor Carrier Safety Administration and USDOT are up to speed. 

Start with some comparison shopping to look at various providers and see what they have to offer. Look for a variety of shipping services available to meet customer needs, and remember that rates that are suspiciously low often mean corners are being cut as far as service. Find out what customers say about their experience in online reviews, and get a look at the company’s standing with the Better Business Bureau, Angie’s and other sources. 

There are a few steps you can take to make sure you’re making a good call with a car transport company. Do some comparison shopping against other providers and compare what they have to offer. Find out what shipping options are available for different vehicles and needs, and remember that rates that seem too low often mean a compromise in service. Look at online reviews to find out what customers are saying about their experiences, and verify the company’s carrier insurance and licensing/permits with the DOT and United States Motor Carrier Safety Administration. 

To sort out the sketchy operators and fly-by-night car shipping companies, take a look at their standing with the Better Business Bureau and with state BBBs. Research their online reviews to find out what customers have to say about their experiences, compare rates and services against other providers and remember that rates that sound suspiciously low generally mean a compromise in service and features. Research the kind of equipment they use, find out about their verified carrier insurance and dollar limits on coverage, and look for their certifications and permits with the USDOT and United States Motor Carrier Safety Administration. This should all be on the company’s website for transparency’s sake.

Your due diligence should include looking at customer reviews online to find out about people’s experiences with the company. Do some comparison shopping and look at rates and services that are offered, and remember that rates that sound too low are almost always going to mean a compromise in service and performance. Language on the company’s website should be clear and transparent. Find out about the company’s insurance coverage and dollar amounts, and look into the status of their permits and registrations with the USDOT and US Motor Carrier Safety Administration.