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FAQ

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Payment and cancellation policy

Yes! SGT Auto Transport accepts credit or debit card payments. Paying with PayPal is another option. For an accurate quote, speak with one of our shipping agents at (866) 774-6570) or use our online calculator.

The total cost of transport depends on several factors. These include: 

Type of vehicle: year, make and model

Condition of vehicle: whether it’s running or not. If the engine starts and the vehicle moves under its own power it’s considered to be running. If your car doesn’t start, it’s not running. 

Type of trailer: open or enclosed

Mileage: how far your vehicle has to be transported

Location: metro or rural area

Modifications: for example, whether the vehicle is lowered, lifted, has larger tires, or racks on top

Time of the year: prices can vary on certain routes according to seasonal supply and demand. Learn more here:
What are seasonal fluctuations in auto transport?

Our quotes are valid for 7 days

A small partial payment is taken when your vehicle has been assigned to a carrier (dispatched).  The remaining balance is payable to the trucker via cash or certified funds when your vehicle is delivered. Certified funds include a cashier’s check, money order, or cash. Personal checks are not accepted.

Yes, as specified by Federal Law, a trucker must be paid in full for services rendered. It is also in your best interest to pay the trucker in full. If you withhold the trucker’s payment partially or in full, he/she can legally hold the vehicle, until all applicable fees are paid. But not to worry, we are here to help! If you experience any difficulties, don’t hesitate to contact us.

Final balance is payable via cash or certified funds.

The rates from SGT Auto Transport are all-inclusive.

We appreciate every military service members service to our country. Military discounts are available to active duty and reserve members. In order to apply a discount give us a call or send us an email.

The value of your vehicle does not affect your shipping rate in any way. Other factors are taken into consideration when determining the cost of shipping. An instant quote is available using our online calculator. Alternatively, you can speak with one of our shipping advisors or send us an email.

Credit cards are accepted for the balance only when discussed prior to completing an order setup. Personal checks are not accepted- no exceptions.

Yes! Please speak to one of our shipping advisors to receive your custom, multi-vehicle quote.

Cancellation requests must be submitted in writing to info@sgtautotransport.com. Phone requests are not accepted. Any partial payments we take cannot be refunded once a driver/carrier has been dispatched. It is in your own best interest to let us know as soon as possible if you want to cancel your service. Refunds are processed within 24-48 hours.

The total price can be broken down into two parts. A small partial payment is taken when your vehicle has been assigned to a carrier and the balance is paid to the carrier when your vehicle is delivered via certified funds. Another option is paying in full with your credit or debit card. The price you’re quoted is fully inclusive. There will be no further fees or charges payable, guaranteed. 

Insurance and personal items

Officially this is not allowed per DOT. However, up to 100lbs of items secured in one box or suitcase can be shipped free of charge, as long as it’s in the trunk or cargo area. If additional weight is needed, speak to a shipping advisor. We will provide you with an all-inclusive rate for shipping the vehicle and personal items.

Throughout the duration of transport, your vehicle is covered under the carrier’s cargo insurance policy. Coverage is generally for $100K for open transport and $250K for enclosed transport. A copy of the carrier’s cargo insurance can be provided upon request. Of course, if your vehicle is more expensive we could arrange a carrier with more insurance coverage!

No, personal items loaded are not covered by the carrier’s cargo insurance. Often times customers ship bedding, kitchen items, etc.

Damage is a very rare occurrence, but you should thoroughly inspect your vehicle before pick up and after delivery. If any damage has occurred, it is your responsibility to note the damages on the Bill of Lading/Condition report. Take pictures of any damage that has occurred and get a copy of the delivery BOL from the carrier. You need to contact a claims advisor to request a certificate of insurance (COI) for the carrier in order to submit a claim. We make it a priority to help you with the claims process as much as we can. We have a dedicated claims department in order to speed up the process!

We will provide you with the carrier’s cargo insurance at request.

All out-of-pocket expenses are the responsibility of the carrier. No deductibles will be charged to you.

Personal items and any damage they might cause are not covered by the carrier’s cargo insurance.

No. Your vehicle is covered under the carrier’s cargo insurance.

Pick-up and delivery timeline

A pickup date can be guaranteed, however, you will have to speak with a shipping advisor and request a customized quote. You’ll also need to need to decide whether you need the car picked up by or on a specific date. We should point out that delivery dates cannot be guaranteed because anything can happen once your vehicle is in the process of being transported.
You can read more here: 
Guaranteed Pick-up Service

Transit times are calculated based on the mileage and time the carrier allots each day per DOT. We usually need 1-4 business days to pick up your vehicle and a cross country shipment usually takes between 7 and 10 calendar days. Contact a shipping advisor for estimated dates based on your exact shipment.

It is better if you can be physically present for pick up and delivery. However, you can appoint a representative provided they are at least 18 years of age. It could be anyone your friend, relative or family member! They just need the keys and to sign the condition report! It's simple!

We advise all customers to book within two weeks of the date when your vehicle will be ready for shipping. That being said, it is possible for us to accommodate bookings with a much shorter lead time. Speak with one of our shipping advisors and they’ll get you scheduled.

It is best to leave ¼ tank of fuel or less in the vehicle due to weight restrictions.

Your vehicle should be cleaned inside and outside to ensure an accurate inspection. For more tips about preparing your vehicle, you can refer to our blog.
Preparing Your Vehicle for Transport - 10 Handy Tips

We will provide you with pick up details as soon as a carrier has been assigned to the order. You will also be contacted by the assigned carrier to coordinate a date/time for pick up.

It is possible to change your desired shipping date. Please, contact us as soon as possible, so we can update your shipment accordingly!

No, we only need the keys to the vehicle.

Make sure to have ¼ tank of fuel or less in the vehicle and have the vehicle washed to ensure an accurate inspection.

A Bill of Lading is an important document used in the auto transport industry and for other forms of cargo shipping. It is a legal document that specifies exactly what vehicle is being transported from location A to location B and by whom. It documents the condition of the vehicle before it is turned over to the trucker at pick up as well as the condition before being turned over to the owner at delivery. A Bill of Lading serves as a contract between trucker and vehicle owner and includes the terms of that agreement. The final function of the Bill of Lading is as a receipt for the transaction. While the customer booking the transaction or the owner of the vehicle does not need to be at pickup or delivery to sign the Bill of Lading personally, it is highly recommended that a representative who is at least 18 years of age is there to sign it because it is an important legal document for the transaction.

SGT Auto Transport does not use terminals so your service is door to door, as long as there are no truck restrictions in your area. You may be asked to meet at a nearby location for a smoother pickup/delivery.

Yes, as long as you can provide the correct pickup and delivery ZIP codes we can provide you with a quote.

Transit times are based on the amount of mileage your vehicle is to be transported. Please consult with your shipping advisor to receive an estimated transit time for your shipment.

Types of car shipping services

A typical auto transport trailer has 2 levels (decks). Top-loading will protect your vehicle from possible fluid leaks from other vehicles above it, in addition, there's less chance for small rock chips to occur. In the normal course of work, truckers would place some vehicles on top and some on the bottom. Please note that a trailer with a single deck is still considered top load as it ensures that there will be no vehicle above yours.

Open transport is the most common car shipping method. A car on this is exposed to outside elements such as rain, sun, dust, etc. It is a safe and secure way of transporting your vehicle. New cars are delivered to dealers by open trailer. With open car shipping you have the option to request top load for extra protection. Enclosed transport is often desired for owners of collector cars and used for classic, luxury, vintage, custom and sports cars. The vehicle is not exposed to weather elements and flying objects and prevents possible rock chips.

That depends on the car shipping service you choose. It will be either an open or enclosed trailer hauling multiple vehicles.

We offer open and enclosed transport services. Open transport is the most common car shipping method. Using this type of service means your vehicle will be exposed to the elements such as rain, sun, and dust. Nevertheless, it is a very safe and secure transportation method. For extra protection, you can request top load open car shipping. 

Top loading protects your vehicle from possible fluid leaks from vehicles that might be above it. It also reduces the risk of small rock chips occurring.

Enclosed is a very popular option for owners of collector, classic, luxury, vintage, custom and sports cars. This is because the vehicle being transported is not exposed to the weather and flying objects and is protected from rock chips.

Yes, we ask the the vehicle be able to roll, brake and steer. If the vehicle is unable to move, we ask that a forklift be available for loading and unloading.

Yes, SGT Auto Transport can service your modified vehicle. Please check with your shipping advisor for more information.

No, the carriers are only licensed for motor vehicle cargo. (We specialize in auto shipping business. We could refer to moving companies that will make us helpful)

Yes, however, the ground clearance will determine if you can ship the vehicle via open transport safely or if it will need to go enclosed.

Yes, please speak to a shipping advisor for a quote!

Yes, please contact one of our shipping advisors to discuss your options.

Yes, we recommend enclosed transport service for collector cars.

Yes, please speak to a shipping advisor for a quote.

Yes, we ship vehicles from many auctions. Speak to a shipping advisor for auction details.

Yes! Please be sure that the vehicle’s operating status is confirmed prior to booking the shipment. Often times vehicles no longer run after sitting in storage for some time. All storage charges need to be paid in full to the facility as well prior to pickup.

SGT Auto Transport does not ship boats at this time.

We can offer a shipping service for this type of vehicle; however, you will need to speak with a shipping advisor to discuss the details and get a customized quote. Shipping rates vary depending on the amount of space required on the trailer.

We cannot fulfill the entire shipment to or from and international destination but we can take it to or from a U.S. Port.

This means that the truck driver will pick the vehicle up and drop it off as close to your home as he can legally and safely get. Many cities have restrictions on large trucks that prohibit them from driving into some residential areas. Transport trucks are enormous and need a lot of room to maneuver and turn around, so if access to your home is restricted by narrow streets, low-hanging trees, speed bumps or tight turns the driver may ask that you meet the truck at a large parking lot nearby such as a grocery store. You will receive a call directly from the trucker if these alternative arrangements are necessary.

We do not offer GPS tracking, however, you are able to communicate with the carrier for status updates.

Yes, please speak to a shipping advisor for a quote.

Useful information

SGT Auto Transport is licensed by the FMCSA for broker authority status.

Cancellation Process - All requests need to be submitted in writing to:
info@sgtautotransport.com. Refunds are processed within 24-48 hours.

A carrier operates trucks and is often an owner-operator who only schedules shipments through a broker and serves only a few routes. A broker has a huge network of car carriers serving the whole country. In most cases, a broker can give you a lower rate since they have multiple carriers competing to transport your vehicle. Brokers also verify the USDOT authority, federal licenses and cargo insurance of the carrier company transporting your vehicle. A broker is an expert in the industry and guarantees your car is shipped by a legitimate carrier. Such details can be difficult to verify on your own.

Yes, once your order is placed you will receive an order confirmation that you will review and electronically sign.

SGT Auto Transport has been operating since June 2014. We are a family run company whose focus is customer satisfaction. SGT started to expand in late 2018 and has been growing rapidly ever since. We have a long list of satisfied customers who will testify to the quality of our service.  With over 200k carriers available we are easily one of the most qualified brokers in the nation to handle your shipment.

Yes, our service is door to door. We endeavor to arrange to pick up and drop off as close to your home as is legal and safe to do so. There are, however, occasions when this is not possible. Transport trucks are very large vehicles and need lots of room to maneuver and turn around. There may also be restrictions in place that prohibit them from driving in certain residential areas. If this is the case with your booking, you may be asked to meet the truck at a nearby location such as a parking lot or grocery store. Access could also be restricted by narrow streets, low-hanging trees, speed bumps or tight turns. If there are any issues with pick up or delivery, the trucker will contact you directly to make alternative arrangements.

No, since your vehicle will not be driven with the exception of loading/unloading.

Operable vehicles are those that are able to start, run and move under their own power. Inoperable vehicles do not run and need to be winched to/from the trailer if loading/unloading equipment is not available.

All cars are made differently and older model vehicles typically weigh more than new model vehicles. Weight is one of the contributing factors in determining the cost for a shipment.

We need to know the year of the vehicle, make and model. We also need the full pickup and delivery addresses. Your phone number and an email are required in case we need to get in touch. The name and at least one phone number for the pickup and delivery contact is also required if it will be someone other than you. Finally, we need a credit card to put on file. We authorize the card at the time you give it to us to make sure it was entered correctly but there is no charge and no hold until we schedule a trucker for pickup and provide you with his name and number. If you're booking in advance, this won't happen until a few days before your first available date at the absolute earliest. If you choose to pay with PayPal instead, either the partial payment or the pay-in-full option will need to be paid at the time of booking.

We can create an order without an exact street address but we do need valid zip codes. The exact street address will be required prior to dispatching your order. You can give us a call or send us an email at any time in order to update your information.

SGT Auto Transport can ship a variety of vehicles including sedans, SUVs, pickup trucks, ATVs, minivans, regular cargo, and passenger vans. We can also transport motorcycles, golf carts, modified, collector, vintage, luxury and custom cars. If the make or model of your vehicle does not appear in the drop-down list in our calculator, you can contact a shipping advisor for a personalized quote. Our e-mail is info@sgtautotransport.com or give us a call at  (866) 774-6570.

We will email a copy of the quote to you and this will lock in your quoted price for up to 7 days. Even if your quote expires the details are saved and can be quickly recalculated if you wish to book after 7 days. We will not spam you or sell your email address to anyone. If you prefer not to give an email address, feel free to give us a call at 1-866-774-6570 and we'll give you a customized quote over the phone with no personal details necessary.

It really depends on the truckers availability at a particular time and area! It’s possible to assign a carrier to load your vehicle exactly on your First Available Date but may also take a few days after. Usually, we need 1 to a few business days to arrange the car shipping starting from this date! Once we have a carrier assigned we will give you a call and you will receive an e-mail from our company!

Our shipping advisors will be happy to answer any of your questions. Either call free at 1-866-774-6570, send an email to info@sgtautotransport.com or use our online live chat option. Office hours are Monday to Friday 8.00 AM to 7.00 PM EST and weekends 8.00 AM to 5 PM EST. We're here to help!