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Payments, Cancellations, Refunds
Can I pay with PayPal?
Can I pay with an international credit card?
Can I pay with my credit or debit card?
How do I pay for my car transport?
Do I have to pay the carrier if I am not fully satisfied with the auto transport service?
How do I pay the carrier at delivery?
Are there any hidden costs or charges in your price?
What is your cancellation policy?
What is your refund policy?
How do I cancel my order?
If I need to cancel, will I get a refund?
What are my options with non refundable deposits?
How do I know what my estimated pickup window is?
How long does it take to process/receive a refund?
What happens if SGT Auto Transport cancels my order?
Insurance & personal items
What if damage to my car is caused by my personal items?
Do I have to pay a deductible?
What do I do if my car is damaged during car transport?
Is my vehicle insured during car transport?
Can I ship my furniture in my car?
Are my personal items insured?
Can I ship personal items in my car?
Pick-up & delivery timeline
Can you guarantee a pick-up date?
How do I know my pick-up date and time?
Can I change my First Available Pick-up Date?
How do I know what my estimated pickup window is?
What qualifies as "Customer Imposed Restrictions"?
Types of car shipping services
Do I need to drop off or pick up my vehicle anywhere?
What is top load placement?
What is the difference between open and enclosed auto transport?
Can I ship a car from an auto auction?
Can I ship a car from a storage facility?
Is your service door-to-door?
Useful information
How long is my quote valid for?
Does the shipping cost depend on the value of the vehicle?
Is there a discount for shipping multiple vehicles?
How long does it take to deliver my vehicle?
Do I have to be present when my car is picked up or delivered?
Will I receive a vehicle shipping contract?
Can I ship a golf cart?
Can I ship a vehicle with a lift kit and oversized tires?
How can I track my vehicle while in transit?
What is the difference between a Carrier and a Broker?
Can I ship a vehicle with low ground clearance?
What is an operable and inoperable vehicle?
Can I place an order if I don’t know the exact address?
What does First Available Pick-up Date mean?
What should I do if I have a toll transponder?
Is SGT Auto Transport a Broker or a Carrier?
Do you offer a Military car shipping discount?
How Much is Car Transport Service?
Can I ship a motorcycle?
Can I ship a car that doesn’t run?
What type of truck will transport my car?
Will the carrier contact me regarding the pick-up?
Can I get a quote if I don’t know the exact address?
What is a Bill of Lading (BOL)?
Do I need a vehicle title or registration to ship my vehicle?
What should I do to prepare my vehicle for transport?
How much gas should I leave in my car’s gas tank?
How far in advance should I book?

What do I do if my car is damaged during car transport?

Although rare, there is a procedure that we suggest you follow. Upon delivery, inspect the vehicle and if there are any damages, please:

1) Note damages on the Bill of Lading (BOL);
2) Make sure that you receive a copy of the delivery BOL from the carrier;
3) Take detailed pictures of the vehicle and the damaged areas;
4) Contact us at (917) 563-6616 to request the carrier's Certificate of Insurance (COI);
5) Submit a claim to our dedicated Claims Department at: [email protected].

Please don't hesitate to contact one of our experienced car shipping advisors if you have any other questions.

Still have questions?

Contact our support team to get more help

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