What is your cancellation policy?

Cancellation. Customer authorizes SGT to process a one-time cancellation fee of $149 on Customer's credit/debit card at the time of cancellation when:

(A) Customer cancels without sending a written cancellation notice to [email protected]. Phone or LiveChat cancellation requests will not be accepted.

(B) Customer sends written cancellation notice but cancellation occurs:

1. Before the estimated pickup window expires.

2. Where the transport is double-booked with other broker companies.

3. Where the vehicle description has been misrepresented or inaccurate shipment details were provided by Customer as listed in the Customer Shipping Contract (CSC).

4. Where Customer imposed Restrictions or payment issues cause delay or the inability to pick up within the estimated pickup window.

5. Due to delays to the estimated pickup window caused by Customer requests to change the completed Customer Shipping Contract (CSC) or by not completing the CSC.

Any non-refundable deposits can be applied towards a new shipment within 6 months from the date that the original order was canceled. SGT reserves the right to cancel the order at any time, at SGT’s discretion. As per our Dispute and Collections policy, additional fees may be applicable.(B) Cancellation occurs before the estimated pickup window  expires.