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Payments, Cancellations, Refunds
Can I pay with PayPal?
Can I pay with an international credit card?
Can I pay with my credit or debit card?
How do I pay for my car transport?
Do I have to pay the carrier if I am not fully satisfied with the auto transport service?
How do I pay the carrier at delivery?
Are there any hidden costs or charges in your price?
What is your cancellation policy?
What is your refund policy?
How do I cancel my order?
If I need to cancel, will I get a refund?
What are my options with non refundable deposits?
How do I know what my estimated pickup window is?
How long does it take to process/receive a refund?
What happens if SGT Auto Transport cancels my order?
Insurance & personal items
What if damage to my car is caused by my personal items?
Do I have to pay a deductible?
What do I do if my car is damaged during car transport?
Is my vehicle insured during car transport?
Can I ship my furniture in my car?
Are my personal items insured?
Can I ship personal items in my car?
Pick-up & delivery timeline
Can you guarantee a pick-up date?
How do I know my pick-up date and time?
Can I change my First Available Pick-up Date?
How do I know what my estimated pickup window is?
What qualifies as "Customer Imposed Restrictions"?
Types of car shipping services
Do I need to drop off or pick up my vehicle anywhere?
What is top load placement?
What is the difference between open and enclosed auto transport?
Can I ship a car from an auto auction?
Can I ship a car from a storage facility?
Is your service door-to-door?
Useful information
How long is my quote valid for?
Does the shipping cost depend on the value of the vehicle?
Is there a discount for shipping multiple vehicles?
How long does it take to deliver my vehicle?
Do I have to be present when my car is picked up or delivered?
Will I receive a vehicle shipping contract?
Can I ship a golf cart?
Can I ship a vehicle with a lift kit and oversized tires?
How can I track my vehicle while in transit?
What is the difference between a Carrier and a Broker?
Can I ship a vehicle with low ground clearance?
What is an operable and inoperable vehicle?
Can I place an order if I don’t know the exact address?
What does First Available Pick-up Date mean?
What should I do if I have a toll transponder?
Is SGT Auto Transport a Broker or a Carrier?
Do you offer a Military car shipping discount?
How Much is Car Transport Service?
Can I ship a motorcycle?
Can I ship a car that doesn’t run?
What type of truck will transport my car?
Will the carrier contact me regarding the pick-up?
Can I get a quote if I don’t know the exact address?
What is a Bill of Lading (BOL)?
Do I need a vehicle title or registration to ship my vehicle?
What should I do to prepare my vehicle for transport?
How much gas should I leave in my car’s gas tank?
How far in advance should I book?

Do I have to pay the carrier if I am not fully satisfied with the auto transport service?

Yes. It is specified in Federal Law that a carrier must be paid in full for services rendered. If you withhold the carrier's payment partially or in full, they can legally hold the vehicle, until all applicable fees are paid.

Our recommendation in such rare cases is to first contact one of our experienced car shipping advisors via phone at (917) 563-6616 or via Live Chat and discuss the situation. In such cases, we are able to offer you a discount on a future shipment.

Still have questions?

Contact our support team to get more help

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