10 FAQs Answered: Reflecting on a Decade of Customer Queries

At SGT Auto Transport, we pride ourselves on our decade of reliable service in the auto transport industry. Over the years, we’ve encountered many questions from our customers. Here, we’ve compiled answers to the top 10 frequently asked questions to help you understand our process and commitment to customer satisfaction. 

How do I get a quote for car shipping?

Getting a quote is simple and quick. You can request a free, instant quote through our website by providing basic information about your vehicle, pick-up and delivery locations, and preferred transport method. Our team will provide a competitive and transparent quote without hidden fees. Your quote is valid for 7 calendar days, but you can update it or get a new one at any time.    

What types of vehicles can you transport?

We transport a wide range of vehicles, including cars, trucks, SUVs, motorcycles, and classic cars. Whether you need to move a standard sedan or a high-end luxury vehicle, we have the expertise and connections to ensure safe and efficient transport services.

How long does the shipping process take?

The time it takes to ship a vehicle depends on the distance between the pick-up and delivery locations. On average, cross-country shipments take 7-9 days. We provide estimated car delivery windows and keep you informed throughout the process to ensure transparency and peace of mind. There are also several other factors that can affect the timeline. These include traffic delays, detours, weather conditions, type of transport, rural or metropolitan routes, and time of year. 

Is my vehicle insured during transport?

Yes, your vehicle is insured during transport. It is covered under the motor carrier’s insurance policy from the time of pick up to the time of delivery. We pre-screen all motor carriers to ensure they meet the insurance requirements of the US Department of Transport (DOT) regulations. The level of coverage depends on the type of trailer, the value of your vehicle, and the carrier’s coverage. 

Typically, open car carriers have cargo insurance coverage between $100,000 and $150,000. Enclosed car carriers offer cargo insurance between $250,000 and $3,000,000. We provide the carrier’s certificate of insurance upon request. 

Can I track my vehicle during transport?

We have a dedicated status update department that follows up with carriers on a daily basis. You can contact the team by phone, live chat, or WhatsApp. 

What is the difference between open and enclosed transport?

Open car transport is a way of shipping your vehicle across the country using an open trailer. Although your vehicle will be exposed to the elements during transport, it is still the most common and economical way to ship it. 

With enclosed transport, your vehicle is protected on all four sides, providing an extra layer of safety. Typically, enclosed transport costs 30% to 40% more than open transport. We always recommend enclosed auto transport services if you’re shipping a classic, luxury, vintage, sport, or antique vehicle. We also recommend it if your vehicle has less than 4-inch ground clearance. 

We can help you choose the best option based on your vehicle and budget. 

How should I prepare my vehicle for shipping?

There are several things car customers can do to get their vehicle ready for shipping. We recommend you:

• Disable all alarm systems installed in the vehicle;
• Remove all loose parts;
• Secure or remove all fragile accessories;
• Secure or remove all attached accessories;
• Wash your vehicle so that you can properly do the condition report when the driver picks up your vehicle and fill out the BOL;
• Remove your toll transponder, if any;
• If your service is standard make sure you don't have more than 100 lbs of personal items in your car;
• Make sure you provide the carrier with a set of keys.

Are there any items I can’t leave in my vehicle during transport?

For safety and legal reasons, we recommend removing all personal belongings from your vehicle. Items left in the car are not covered by insurance and may shift during transport, potentially causing damage. It's best to transport personal items separately.

What if there are delays or issues during transport?

While we strive for timely deliveries, unforeseen circumstances such as weather, traffic, or mechanical issues can cause delays. Our team will keep you informed of any changes to the schedule and work diligently to resolve any issues that arise.

How do I choose the right auto transport company?

When selecting an auto transport company, consider factors such as reputation, experience, insurance coverage, and customer reviews. At SGT Auto Transport, we are proud of our decade-long track record of car service excellence, transparent pricing, and customer-centric approach. We encourage you to research and compare providers to ensure you choose a reliable and trustworthy company.

How SGT Auto Transport Addresses Customer Queries and Ensures Satisfaction

At SGT Auto Transport, we understand that every customer has unique needs and concerns when it comes to shipping their vehicle. That's why we prioritize clear communication and exceptional customer service to address all queries promptly and thoroughly. Our team of experienced professionals is always ready to provide detailed information, whether it's about the cost, transport options, or the shipping process itself.

We begin by offering a free, no-obligation quote that is both competitive and transparent, ensuring there are no hidden fees or surprises. Once a customer decides to proceed, we guide them through each step of the process, from preparing their vehicle for transport to understanding insurance coverage and delivery timelines. Our real-time tracking system allows customers to monitor their vehicle's journey, providing peace of mind and confidence in our service.

In case of any delays or issues during transport, our team is proactive in communicating updates and working towards swift resolutions. We also encourage feedback and reviews, using them to continuously improve our services. By combining our reliable vehicle transport solutions with a customer-first approach, we ensure satisfaction and build lasting relationships with our clients.

Conclusion

Navigating the car logistics process can be daunting, but with SGT Auto Transport, you have a trusted partner by your side. We hope this FAQ guide answers your questions and provides clarity on our services. Contact us today for any additional inquiries or to book your vehicle transport. Let us handle the logistics while you enjoy peace of mind.