What is your cancellation policy?

Cancellation requests must be sent in writing to [email protected]. Phone or Live Chat requests will not be accepted and are not considered an official cancellation request. A cancellation fee of $149 will be applied at the time of cancellation when one or more of the following occurs
(A) Customer cancels without sending a written cancellation notice to [email protected].
(B) Cancellation occurs before the estimated pickup window expires.
(C) Cancellation occurs for a transport that is double-booked with other broker companies.
(D) Cancellation occurs where the vehicle description has been misrepresented or inaccurate shipment details were provided by Customer as listed in the Customer Shipping Contract (CSC).
(E) Cancellation occurs where Customer Restrictions or payment issues cause delay or the inability to pick up within the estimated pickup window.
(F) Cancellation occurs due to delays to the estimated pickup window caused by Customer requests to change the completed Customer Shipping Contract (CSC) or by not completing the Customer Shipping Contract (CSC).
Any non-refundable deposits can be applied towards a new shipment within 6 months from the date that the original order was canceled. SGT reserves the right to cancel the order at any time, at SGT’s discretion.